What are the benefits of using an omnichannel CRM for HR management?

Improve and maintain employee retention rates Implement 24-hour customer service through chatbot Massively improve employee satisfaction Increase quality and speed of communication Creating better work flow efficiencies Develop good teamwork and collaboration Provide accurate reports and business analytics in real-time

What are the features of an omnichannel CRM for HR management?

360 database view with reporting analytics Task management and KPI tracking Omnichannel communication ( WhatsApp API , Email, Facebook, Telegram, Instagram, and more) Access to mobile applications Automate document creation functionality Integrate with other applications and support systems

Why do businesses need an omnichannel CRM for HR management?

Manage employee data with automation Build employee loyalty and satisfaction Integrate with multiple business channels Broadcast employee notifications

Leading CRM software for human resources

Increase teamwork effectivity and productivity in HR by 80%

Improve productivity by automatically responding to all employee requests from all channels with the centralized CRM for HR teams

Automate employee responses with chatbots to accommodate needs efficiently
Manage all tasks within one dashboard
Send announcements to thousands of employees simultaneously
Monitor KPI targets and employee productivity in real-time

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Challenges faced by HR teams without Mekari Qontak's Omnichannel CRM

No centralized database

Fragmented data creates difficulty handling employee information.

Obstacles in identifying issues

Inability to display frequently asked queries or recurring issues on the reporting system.

Disorganized communication

Roadblocks in collaborative communication with other departments and employees.

Access all employee needs from a centralized CRM for HR teams

Manage and organize tickets within one customizable dashboard

Review all employee inquiries in greater detail

An easy drag and drop visualization to monitor all active and escalated tickets
Assign tickets for the relevant teams easily to reduce resolution time
Prioritize certain tickets with automated reminders to avoid overlooked requests

Unable to monitor employees needs

Tickets are processeed manually due to the lack of visual display features
Unclear processes create troubles on ticket delegation
Tickets are not completed based on priority thus increases the chance of unresolved tickets

Automate better operational workflow

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Increase HR team productivity up to 80%

Arrange employee inquiries and open cases from various channels within a centralized platform

Respond to thousands of employees simultaneously

Accommodate inquiries across various channels such as WhatsApp, Email, Facebook, Telegram, and more
Delegate messages automatically and monitor HR teams to boost productivity
Automate every interaction and send scheduled WhatsApp broadcast messages

HR staff overwhelmed by influx of high number of employee inquiries

Switching between communication channels and applications cause inconveniences and inefficiencies
Messages are forwarded manually causing data inconsistencies, missed inquiries and low employee satisfaction
HR staff send thousands of messages manually which may not be read or noticed

Automate your HR and company employee operations

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What is an omnichannel CRM for HR management?

An omnichannel CRM is an application to facilitate HR teams in data collection, delegation, responding to, and handling employee requests.

The system is designed to improve overall employee experience while also providing a comprehensive business solution with features to improve user experience as well.

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Improve and maintain employee retention rates
Implement 24-hour customer service through chatbot
Massively improve employee satisfaction
Increase quality and speed of communication
Creating better work flow efficiencies
Develop good teamwork and collaboration
Provide accurate reports and business analytics in real-time

360 database view with reporting analytics
Task management and KPI tracking
Omnichannel communication (WhatsApp API, Email, Facebook, Telegram, Instagram, and more)
Access to mobile applications
Automate document creation functionality
Integrate with other applications and support systems

Manage employee data with automation
Build employee loyalty and satisfaction
Integrate with multiple business channels
Broadcast employee notifications

Grow your business faster with Mekari Qontak

Do more without compromising accuracy and speed with Mekari Qontak’s cutting edge hotel and hospitality CRM.

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