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Best WhatsApp Multi Agent for business

Use WhatsApp Multi Agent manage customer chats from one Account

WhatsApp Multi Agent allows you to use one WhatsApp number with multiple agents.

  • Add unlimited agent on WhatsApp number
  • Communicate with customers in real time
  • Support agents work anywhere using the mobile app
  • Get closer to your customers with personal communication
  • Integration of all channels to support customer service
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Benefits of using WhatsApp Multiple Agent

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Prompt and comprehensive responses

Businesses can respond promptly to customer inquiries, providing comprehensive and satisfactory solutions.

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Increased agent capacity

Expand your agent capacity beyond two, allowing more agents to handle customer messages efficiently.

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Efficient message management

Streamlines message handling, ensuring businesses can effectively manage a high volume of customer messages.

 

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Flexible device usage

Eliminates the need for the phone to always be online, offering flexibility in device usage without compromising message delivery.

What is WhatsApp multi agent?

WhatsApp multi agent is a single WhatsApp Business API account that can be accessed by multiple admins at the same time. Businesses can only add unlimited agents to manage their accounts. Unlike the WhatsApp Business, which only limited 2 admins.

WhatsApp multiple agents are sought after by businesses to respond to customers more quickly. This makes businesses focus on serving customers from just one number. That way, there are no more overlapping customer requests or customers who feel annoyed because of the slow response.

What is WhatsApp multi agent

How to use WhatsApp multi agents via app?

Before you use WhatsApp multi-agents via the app, make sure you have a WhatsApp Business Account, and follow the steps below:

1. Open the WhatsApp Business App on your phone.
2. Tap the More Options icon with three vertical dots.
3. Click Linked Devices.
4. Click LINK A DEVICE.
5. Scan the QR code.
6. Point your phone at the screen of the device you want to link and scan the QR code.

How to use WhatsApp multi agents via app

Advanced features of WhatsApp green tick verification

Build a better customer experience by WhatsApp Multiple Agent

WhatsApp multiple agents enable businesses to provide the best customer experience with quality service.

Serve your customers effectively

Serve your customers effectively

  • One number with many agents
  • Keep your all customer conversions
  • Make every customer interaction perfect
Worst customer experience

Worst customer experience

  • Limited access
  • Lost customer
  • Worst customer experience

Provide the best customer service

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Whatsapp Business Vs Whatsapp Business API

Type of Accounts
Number of Devices Supported
Suitable for
  • WhatsApp Business Account
Up to 5 devices, including 1 phone and 4 additional devices
Micro and small businesses with a small team size
  • WhatsApp Business API
Multiple devices without limitations
Larger businesses with teams of agents and a high volume of messages

More than 35,000+ companies have used Mekari Qontak's WhatsApp Multi Agent

Frequently Asked Questions (FAQ)

How can I get WhatsApp Multiple Agent?

You can get WhatsApp Multi Agent after upgrading from your WhatsApp Business account to WhatsApp Business API provided by registering the number you have with WhatsApp Business Solution Provider, Mekari Qontak. Just click here.

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What are the best multi-agent WhatsApp tools?

1. Mekari Qontak

Mekari Qontak provides WhatsApp Multi-Agent to manage customer chats from one account. With Qontak’s WhatsApp Multi-Agent, businesses can use one WhatsApp number with multiple agents, allowing for real-time customer communication. Mekari Qontak also supports agents to work anywhere using the mobile app, enabling them to always stay connected with customers.

2. Callbel

Callbell offers WhatsApp multi-agent functionality and integration with other messaging platforms like Facebook Messenger and Telegram. It allows businesses to centralize and automate messaging channels on a single multi-agent solution.

3. B2Chat

B2Chat is a multi-agent and multichannel support platform that stands out for its automation, routing, process streamlining, and centralization features. It allows businesses to configure and automate inbound conversations, even when agents are offline.

4. DelightChat

DelightChat is recommended as the best WhatsApp multi-agent tool due to its various features. It overcomes WhatsApp’s limitation of allowing only up to 5 users by enabling unlimited users to simultaneously use a single WhatsApp number.

5. Omnichat

Omnichat provides WhatsApp multi-agents with easy ways to work together, assign follow-ups, and tag people internally. It also has a chatbot that can assist you with customer service when agents are unavailable and offers support in multiple languages.

How to use WhatsApp multi agent on many devices at the same time is as follows:

  1. Login via Qontak Chat Panel
  2. Setting Chat Assignment
  3. Set Message Templates, Auto Reply and Agent Hours
  4. Login via Qontak’s Mobile apps
  5. Arrange pick-up and delivery of messages

To get a WhatsApp API account, you can choose a WhatsApp API Business Solution Provider (BSP). One highly regarded BSP is Mekari Qontak.

Mekari Qontak offers WhatsApp Business API Accounts, including a multi-agent tool specifically designed for businesses like yours. This tool helps you manage multiple agents and their interactions with customers on WhatsApp, making it easier for your business to provide excellent customer service and support.

To choose the best WhatsApp multi-agent tool, consider the following:

  • Features and Capabilities: Choose a tool with the right features, such as automated messaging, templates, chatbot integration, analytics, and CRM integration.
  • Scalability: Ensure the tool can handle your message volume and grow with your business, providing the necessary infrastructure.
  • Integration options: To accelerate customer service and streamline your workflow, look for seamless integration with your existing systems like customer support software, CRM, omnichannel, or chatbot frameworks.
  • Customization and Flexibility: Assess the tool’s customization options to match your branding and adapt to your business requirements.
  • Security and Compliance: Choose a tool that complies with WhatsApp’s guidelines, providing necessary security measures to protect user data and conversations.

Grow your business faster with Mekari Qontak

Complete more transactions without compromising accuracy and speed with solutions from Mekari used by thousands of businesses.

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