Mekari Qontak
Official Partner WhatsApp Business API

Accelerate 3x revenue growth with WhatsApp Business API

WhatsApp Business API enables businesses to build better customer experiences with fast service and integrated applications.

  • Accessible from unlimited devices and multiple agents
  • Send unlimited broadcast messages with WA API
  • Customize automated messages on our chatbot software for WhatsApp
  • Integrate communication channels with other platforms
  • Earn trust with a verified WhatsApp badge for better credibility
embed video WhatsApp page

More than 35,000+ businesses have taken advantage of WhatsApp API

Four Advantages of WhatsApp Business API from Mekari Qontak


Verified badge

The WhatsApp Business API may provide an official green tick (verified badge). This indicates a verified WA account, which increases customer trust.


Unlimited WhatsApp Blast

The WhatsApp Business API makes it easy for you to send unlimited blast messages and secure numbers from blocks.


WhatsApp chatbot

The WhatsApp Business API has an AI chatbot capable of replying to chat automatically. The chatbot is easy to customize for business needs.


API integration

WhatsApp Business API can be easily integrated with any business system to enhance automation.

Transform leads into recurring customers by increasing their trust with WhatsApp API

Our WhatsApp API feature increases trust in businesses during every customer interaction to transform leads into returning customers

Serve customers with ease and efficiency

Serve customers with ease and efficiency

  • Strengthen your business trust with a verified badge on your WhatsApp Business account
  • Instantly reach more customers with automated and unlimited WhatsApp broadcast messages
  • Personalize automatic messages to respond and relate to customer requests by WhatsApp Business API
Ineffective communications when serving customers

Ineffective communications when serving customers

  • Businesses appear less trusted without the verified badge on WhatsApp
  • Limited reach and lack of lead generation due to ineffecient communication systems
  • Manual responses to all customer inquiries and requests are time-consuming for sales agents

Provide the best experience for your customers

Empower teams and increase productivity with WA API

Eliminate time wasted on switching between one communication channel to another

Complete all tasks on a centralized system

  • Integrate communications in one Omnichannel system to access all social media accounts from one platform
  • Make hand-over between team members easier using one WhatsApp number for all agents
  • Easily monitor orders and tickets according to stages on Kanban display
Complete all tasks on a centralized system

Difficulty in completing tasks and organizing communications

  • Confusion in following up with customer requests on different channels
  • Limited number of agents makes it too time-consuming to accommodate all inquiries
  • Low quality UX without a 360-degree display creates confusing navigation through the platform
Difficulty in completing tasks and organizing communications

Simplify and run your business processes smoother with WhatsApp API

Automate your customer service to be available 24/7 for handling all queries

Little to no credibility due to an unverified WhatsApp account

Provide the best customer experience with WhatsApp API

Provide the best customer experience with WhatsApp API

  • Respond to each customer automatically with our chatbot software
  • Delegate incoming messages among team members with custom agent routing
  • Get interactive analytical reports on all customer interactions through a single dashboard
Limited customer service capacity due to manual processing

Limited customer service capacity due to manual processing

  • Slower manual replies create lower customer satisfaction
  • Overlapping tasks due to the lack of a fair agent routing system
  • Difficulty understanding customers without an interactive customer service reporting system

Automate and accelerate your customer service

Frequently Asked Questions (FAQ)

What is WhatsApp Business API?

The WhatsApp API or the WhatsApp Business API is a tool for all business types and sizes to improve WhatsApp interaction through advanced features. These features include automated responses, WhatsApp chatbot, personalized interactive messaging, official checkmark certification, and unlimited broadcast messaging.

The WhatsApp API also functions as a bridge between WhatsApp and other applications, such as Omnichannel or a CRM. Companies can also integrate their WhatsApp API to certified WhatsApp Business Solution Providers (BSP) such as direct messaging softwares and client relationship management providers such as Mekari Qontak.

Why use the WhatsApp Business API?

  • Access to a large user base: WhatsApp has billions of users worldwide, allowing businesses to reach a broad audience.
  • Enhanced customer engagement: WhatsApp lets businesses interact with customers in real time, providing personalized and efficient customer support.
  • Popular and preferred messaging platform: Many customers prefer using WhatsApp for communication, making it a convenient channel for businesses to connect with their target audience.

The WhatsApp Business API works by either working directly with a WhatsApp Business Solution Providers (BSP) who will setup an integrated API solution with a software offering or directly integrating the WhatsApp API with a technology stack.

One reason why a business might work with a WhatsApp BSP is to enable software features like the use of WhatsApp for multiple agents on several devices. Customers can also recieve quicker responses, supported by the automated messages by virtual assistants on a chatbot app.

  • Handle an unlimited number of customers with just one WhatsApp number
  • Serve customers 24 hours, non-stop
  • Let AI chatbots automate repetitive conversations and problem resolutions
  • Obtain comprehensive reporting dashboards to monitor sales and customer service on WhatsApp
  • Able to be integrated with CRM software to increase customer service experience
  • Improve customer service performance to be quicker and more efficient
  • Build customer loyalty with the green checkmark credibility feature
  • Send broadcast messages at once to thousands contacts with WhatsApp blast
  • Save on operational costs with an affordable and automated WhatsApp solution
  • Equipped with end-to-end data encryption to ensure the confidentiality of WhatsApp users

The WhatsApp API allows businesses to integrate WhatsApp messaging into their applications, systems, or customer support platforms.

It enables businesses to send automated messages and notifications and provide customer support through WhatsApp, leveraging the platform’s wide user base and messaging capabilities.

WhatsApp Business is a standalone application designed for small businesses to communicate with their customers using WhatsApp. It provides features like a business profile, quick replies, labels, and messaging statistics.

On the other hand, WhatsApp Business API is a more advanced solution that allows businesses to integrate WhatsApp messaging into their systems or applications using the API. It offers more flexibility and customization options, catering to larger businesses with specific integration requirements.

No, WhatsApp API is not free. Businesses must pay WhatsApp Business Partner fees and pricing costs based on their WhatsApp conversations to send and receive messages through the WhatsApp API.

WA API prices differ depending on business initiation and user or customer initiation.

User initiation (BIC) fee of IDR 271 per message in one chat session (24 hours) for Indonesian numbers. Meanwhile, Business initiation conversion is charged Rp465 per message for the same conditions.

Learn more about WA API pricing here.

Sending WhatsApp campaigns typically requires the use of the WhatsApp API. The API allows businesses to send automated messages and campaigns to their customers on WhatsApp, ensuring compliance with WhatsApp’s policies and guidelines.

With the API, businesses would have the tools and access to send bulk messages or campaigns through WhatsApp.

Here are the three easy steps to get the WhatsApp API:

1. Set a phone number.
2. Register your phone number to WhatsApp Official Partner such as Mekari Qontak.
3. Verify your Facebook Business Manager account.

WhatsApp API is only available to medium and large businesses. So, WhatsApp business API is also called “WhatsApp Enterprise”.

For small businesses, getting approval is nearly impossible. They can use the free WhatsApp Business Application and use several features, such as sending instant messages (non-interactive messages)

WhatsApp WhatsApp Sales