INDUSTRIES
Qontak software is the official partner of the global #1 ranked WhatsApp Business API that accelerates your sales and customer service.
INNOVATION FEATURES
Qontak software is the official partner of the global #1 ranked WhatsApp Business API that accelerates your sales and customer service.
Helpdesk software helps support teams to serve customers 24/7, automated ticket generation, and respond quickly to customer messages.
Some customer tickets were not resolved because they were buried with others or forgotten.
Customers feel disappointed because they got a bad experience.
Communication channels are not connected to each other.
Helpdesk software lets you automate services and prioritize important tickets for immediate completion..
Support customers to solve their own problems by providing FAQs and auto reply.
Connect all business communication channels in one unified platform to provide a consistent customer experience.
Helpdesk software is a tool to provide information and assistance to customers or end users. The purpose of this helpdesk service is to complement or provide direction about a product and its functions, such as online customer service.
Helpdesk software is an important thing in a company. Because this system is able to solve problems from various questions quickly. In addition, the online helpdesk is also able to better answer questions that are often complained of, because the various questions and complaints submitted are recorded.
Mekari Qontak is an online helpdesk software integrated CRM system. The application is easy to use and can be adapted to business needs.
Main features: CRM or Ticketing System, PBX System, IVR, SLA, ACD, Agent Routing, Wallboard Inbound dan Outbound, Supervisor Tools, User Features, and Omnichannel support.
TalkDesk offers a ticketing software that helps manage customer support faster. The TalkDesk support customer service teams creating consistent customer relationships.
Main features: Session Routing, Session Queuing, Concurrent Calling, IVR, Inbound Screen Pop and Persistent Data.
Help Scout is a helpdesk software that can help you provide support to customers more easily and powerfully.
Main features: Shared Inbox, Reporting, Knowledge Base, Live Chat and Messages.
RingCentral is a flexible cloud-based ticketing system. This app can direct outgoing calls to the right individual.
Main features: Record Calls, Generate Location, Call Types and Click-to-Call.
Awesome Support is one of the most popular ticketing support system options for WordPress. While Awesome Support is very easy to set up, it’s not powerful enough for the needs of most support teams.
Main features: Canned responses, Unlimited ticket history, Unlimited agents and tickets and Email support.
Some must-have features for helpdesk software are:
Helpdesk software is essential for helping businesses manage customer communications. So that it can provide a faster and more effective response.
Overall, this software can support the support team to provide the best customer experience to customers.
In addition, helpdesk software can help provide all customer interactions from various channel sources in one view and are integrated with each other. This software can also facilitate interaction with customers and track what problems they face.
Complete more transactions without compromising accuracy and speed with solutions from Mekari used by thousands of businesses.