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Qontak software is the official partner of the global #1 ranked WhatsApp Business API that accelerates your sales and customer service.
INNOVATION FEATURES
Qontak software is the official partner of the global #1 ranked WhatsApp Business API that accelerates your sales and customer service.
Helpdesk online is a tool for tracking, prioritizing and solving customer tickets efficiently.
The uneven division of tasks causes the support team to be one-sided
Customers waiting for a long time to get a response from the support team.
Teams have to switch apps to collaborate on completing tickets.
There are no KPI achievement reports that can be used as insights for agents and support teams.
Facilitate the support team to serve customers 24 non stop with a helpdesk online system.
The online helpdesk system is supported by advanced features that help you create valuable customer service.
Encourage the support team to solve more customer requests effectively and efficiently
An online helpdesk software is a tool use to provide information and assistance to customers or end users. The purpose of this helpdesk service is to complete or provide direction about a product and function, such as online customer service.
The helpdesk software was originally used for IT support, but now companies use it as part of customer service. Companies usually provide online IT helpdesk to customers through several media, such as websites, instant messaging applications such as the WhatsApp API and WhatsApp chatbot email, or call center software.
Some advantage of helpdesk online are:
Some must-have features for helpdesk online are:
Here’s how to set up a helpdesk for a business:
The main helpdesk tasks are as follows
Mekari Qontak offers a system that makes it easier for teams to handle tickets faster. Qontak’s online helpdesk software ensures that all agents receive the same information and purchase tickets.
Main Features: CRM or Ticketing System, PBX System, IVR, SLA, ACD, Agent Routing, Wallboard Inbound & Outbound, Supervisor Tools, User Features, and Omnichannel support.
Awesome Support is one of the most popular helpdesk online system options for WordPress. While Awesome Support is very easy to set up, it’s not powerful enough for the needs of most support teams.
Main Features: Canned responses, Unlimited ticket history, Unlimited agents and tickets and email support.
Help Scout is a helpdesk ticketing application that can help you to provide customer support more easily and powerfully.
Main Features: Shared Inbox, Reporting, Knowledge Base, Live Chat and Messages.
Spiceworks is a cloud-based helpdesk ticketing software designed to manage tickets from customer interactions. This ticketing software also provides customer support through multiple channels and tracks agent performance.
Main Features: Ticket Prioritization, Knowledge Base, Time Tracking, Mobile Self Service and Active Directory.
TalkDesk offers a ticketing software that helps manage customer support faster. The TalkDesk app supports customer service teams creating consistent customer relationships.
Main Features: Session Routing, Session Queuing, Concurrent Calling, IVRI, nbound Screen Pop and Persistent Data
Complete more transactions without compromising accuracy and speed with solutions from Mekari used by thousands of businesses.