What are benefits of CRM software?

Benefit of a CRM application is Centralized database system: Used to collect, manage and store all customer related information, customer engagement and transaction history, and business as a whole Opportunity management: Helping businesses to manage unmatched growth and demand, and create sales forecasts based on sales history KPI Analysis: Able to track and measure the marketing campaigns that the business carries out across channels, as well as track customer-related analytics based on customer clicks and transactions Contact management: Used by integrating email, documents, fax, tasks, and scheduling for individual accounts Marketing automation: can help businesses focus on more important marketing tasks, such as customer re-engagement or personalization Integration omnichannel : maximize performance and business workflows easily and effectively through the ability to integrate into various business systems

What is the purpose of CRM software?

The purpose of implementing a CRM software is CRM system can track the sales team and KPI (Key Performance Indicator) Improve contact or database management Can increase customer retention Get customer satisfaction CRM software can also help improve sales management Improved sales management by sales CRM software will help increase your sales in the long term Creating work efficiency Creating good team collaboration through WhatsApp API integration Get accurate reports and business analysis in real time

Why do you need to use CRM software?

<span data-sheets-value="{"1":2,"2":"- Help you identify, nurture, and follow up on quality leadsn- Help your team stay productive by defining and building efficient processes for your businessn- Accurate data from across your organization helps keep your decision makers informedn- A CRM arms your team with all the historical data of a customer, as well information regarding similar issues faced by othersn- A CRM with a mobile app ensures that your team has access to important CRM data, no matter where they aren- Arms your team with all the historical data of a customer, as well information regarding similar issues faced by others"}" data-sheets-userformat="{"2":897,"3":{"1":0},"10":0,"11":4,"12":0}">Help you identify, nurture, and follow up on quality leads <span data-sheets-value="{"1":2,"2":"- Help you identify, nurture, and follow up on quality leadsn- Help your team stay productive by defining and building efficient processes for your businessn- Accurate data from across your organization helps keep your decision makers informedn- A CRM arms your team with all the historical data of a customer, as well information regarding similar issues faced by othersn- A CRM with a mobile app ensures that your team has access to important CRM data, no matter where they aren- Arms your team with all the historical data of a customer, as well information regarding similar issues faced by others"}" data-sheets-userformat="{"2":897,"3":{"1":0},"10":0,"11":4,"12":0}">Help your team stay productive by defining and building efficient processes for your business <span data-sheets-value="{"1":2,"2":"- Help you identify, nurture, and follow up on quality leadsn- Help your team stay productive by defining and building efficient processes for your businessn- Accurate data from across your organization helps keep your decision makers informedn- A CRM arms your team with all the historical data of a customer, as well information regarding similar issues faced by othersn- A CRM with a mobile app ensures that your team has access to important CRM data, no matter where they aren- Arms your team with all the historical data of a customer, as well information regarding similar issues faced by others"}" data-sheets-userformat="{"2":897,"3":{"1":0},"10":0,"11":4,"12":0}">Accurate data from across your organization helps keep your decision makers informed <span data-sheets-value="{"1":2,"2":"- Help you identify, nurture, and follow up on quality leadsn- Help your team stay productive by defining and building efficient processes for your businessn- Accurate data from across your organization helps keep your decision makers informedn- A CRM arms your team with all the historical data of a customer, as well information regarding similar issues faced by othersn- A CRM with a mobile app ensures that your team has access to important CRM data, no matter where they aren- Arms your team with all the historical data of a customer, as well information regarding similar issues faced by others"}" data-sheets-userformat="{"2":897,"3":{"1":0},"10":0,"11":4,"12":0}">A CRM arms your team with all the historical data of a customer, as well information regarding similar issues faced by others <span data-sheets-value="{"1":2,"2":"- Help you identify, nurture, and follow up on quality leadsn- Help your team stay productive by defining and building efficient processes for your businessn- Accurate data from across your organization helps keep your decision makers informedn- A CRM arms your team with all the historical data of a customer, as well information regarding similar issues faced by othersn- A CRM with a mobile app ensures that your team has access to important CRM data, no matter where they aren- Arms your team with all the historical data of a customer, as well information regarding similar issues faced by others"}" data-sheets-userformat="{"2":897,"3":{"1":0},"10":0,"11":4,"12":0}">A CRM with a mobile app ensures that your team has access to important CRM data, no matter where they are <span data-sheets-value="{"1":2,"2":"- Help you identify, nurture, and follow up on quality leadsn- Help your team stay productive by defining and building efficient processes for your businessn- Accurate data from across your organization helps keep your decision makers informedn- A CRM arms your team with all the historical data of a customer, as well information regarding similar issues faced by othersn- A CRM with a mobile app ensures that your team has access to important CRM data, no matter where they aren- Arms your team with all the historical data of a customer, as well information regarding similar issues faced by others"}" data-sheets-userformat="{"2":897,"3":{"1":0},"10":0,"11":4,"12":0}">Arms your team with all the historical data of a customer, as well information regarding similar issues faced by others

How do I get started with CRM software?

<span data-sheets-value="{"1":2,"2":"The best way to fully understand how to use CRM software to organize and grow your business is to use one. Try Qontak's CRM and sales and marketing automation software for free in a 14-day free trial. Get started here.\n\n"}" data-sheets-userformat="{"2":897,"3":{"1":0},"10":0,"11":4,"12":0}" data-sheets-textstyleruns="{"1":0}{"1":182,"2":{"5":1}}{"1":199}{"1":201,"2":{"2":{"1":2,"2":255}}}{"1":218}">The best way to fully understand how to use CRM software to organize and grow your business is to use one. Try Qontak’s CRM and sales and marketing automation software for free in a 14-day free trial. Get started here .

The Best CRM Software to Boost Sales

Increase business efficiency up to 75% with end-to-end CRM software

Accelerate sales and customer service with the best CRM application globally.

Instantly customizable software to meet any need

View and centralize 360 degree customer data and history

Instantly pull unlimited data from web and mobile application

Omnichannel integrations with social media & chat

Field sales monitoring equipped with offline capable live GPS

More than 35,000+ businesses globally use Mekari Qontak CRM software

Achieve unlimited potential with Qontak's CRM Software

Transform prospects into loyal customers and delight existing customers with exceptional customer service.

Stay relevant with customer needs

Automatically log all historical interactions with customers to build better relations
Personalize conversations to increase customers relationship and loyalty
Automatically save contacts from multiple channels with Omnichannel integration

Uncentralized customer data

Real time data unavailable resulting in performance declines
Disorganized data results in the inability to track performance and history
Human errors and inaccuracies as a result of manual entry processes

Automate your sales and customer service now

WhatsApp us Get free trial

Make better business decisions with comprehensive insights

Mekari Qontak provides features to help you make effective business decisions more efficiently

Understanding customer activities has never been easier

Monitor all activities in one CRM software with more than 40 Sales and Customer Service report templates
Review employee performance and tasks in real-time to ensure seamless operations
Customize comprehensive reports for better business decision-making in the future

Operations are consistently interrupted due to data fragmentation

Hassle in switching applications while monitoring sales channels as a result of manual processes
Inconvenience in reviewing employee performance over many communication channels
Manual report generation and data recap from each channel increases risk of human error

Monitor your business operations efficiently with CRM software

WhatsApp us Get free trial

Streamline 80% of sales and customer service

Organize orders and tickets into a single view on our CRM software tailored at each stage of your business

Manage customer orders without the risk of losing them

Kanban, drag & drop display makes it easy to check sales progress and customer service activity
Improve collaboration between teams on a centralised CRM software without switching apps to avoid miscommunication
Increase customer satisfaction by automatic ticket reminders and prioritizing expired orders

Unorganized data management increases the risk of customers loss

Manual recording of tickets and orders are difficult to organise and understand
Team collaboration difficult with multiple customer channels being managed on personal accounts and devices
Loss of customer loyalty due to the agents taking too long to handle many orders at once

Frequently Asked Questions (FAQ)

What is a CRM software?

CRM software (customer relationship management software) is a tool that is designed to help your organization offer your customers a unique and seamless experience, as well as build better relationships by providing a complete picture of all customer interactions, keeping track of your sales, organizing and prioritizing your opportunities, and facilitating collaboration between various teams.

Our CRM software can also be used for marketing and sales activities, to increase ease of communications, and thus build customer loyalty.

Mekari Qontak provides an end-to-end solution that connects multiple channels with a unified CRM system. Qontak’s CRM software also helps drive revenue growth, optimize productivity and improve customer service satisfaction.

WhatsApp us Get free trial

Benefit of a CRM application is

Centralized database system: Used to collect, manage and store all customer related information, customer engagement and transaction history, and business as a whole
Opportunity management: Helping businesses to manage unmatched growth and demand, and create sales forecasts based on sales history
KPI Analysis: Able to track and measure the marketing campaigns that the business carries out across channels, as well as track customer-related analytics based on customer clicks and transactions
Contact management: Used by integrating email, documents, fax, tasks, and scheduling for individual accounts
Marketing automation: can help businesses focus on more important marketing tasks, such as customer re-engagement or personalization
Integration omnichannel: maximize performance and business workflows easily and effectively through the ability to integrate into various business systems

The purpose of implementing a CRM software is

CRM system can track the sales team and KPI (Key Performance Indicator)
Improve contact or database management
Can increase customer retention
Get customer satisfaction
CRM software can also help improve sales management
Improved sales management by sales CRM software will help increase your sales in the long term
Creating work efficiency
Creating good team collaboration through WhatsApp API integration
Get accurate reports and business analysis in real time

Help you identify, nurture, and follow up on quality leads
Help your team stay productive by defining and building efficient processes for your business
Accurate data from across your organization helps keep your decision makers informed
A CRM arms your team with all the historical data of a customer, as well information regarding similar issues faced by others
A CRM with a mobile app ensures that your team has access to important CRM data, no matter where they are
Arms your team with all the historical data of a customer, as well information regarding similar issues faced by others

A CRM system gives everyone — from sales, customer service, business development, recruiting, marketing, or any other line of business — a better way to manage the external interactions and relationships that drive success.

CRM software lets you store customer and prospect contact information, identify sales opportunities, record service issues, and manage marketing campaigns, all in one central location — and make information about every customer interaction available to anyone at your company who might need it.

1. Mekari Qontak

Mekari Qontak provides an all-in-one CRM software for all business needs. Qontak offers full features to support marketing, sales and customer service activities.

Main feature: Customization, data management, lead management, comprehensive reporting dashboard, live GPS tracking, SFA, Document Automatization, Omnichannel Support and more.

Developer: PT Qontak Tumbuh Makmur

Website: https://qontak.com/

Download Link: Android | iOS

2. EngageBay

EngageBay offers CRM software designed for customer service. It drives increased customer satisfaction.

Main feature: Activity Tracking, ROI Tracking, Auto-Responders, Automated Routing, and Automated Scheduling

Developer: EngageBay Inc.

Website: https://www.engagebay.com/

3. Apptivo

Apptivo provides CRM software that is able to manage almost all tasks automatically. One of them is taking over data and other tasks.

Main feature: Individual users, Lead capture, Opportunity management, Sales process tracking and Workflow automation

Developer: Apptivo

Website: https://www.apptivo.com/

4. SAP CRM

SAP CRM is a CRM software used for marketing activities. In addition, you can connect it with other applications to support overall business activities.

Main feature: Case Management, Customer Support Portal, Knowledge Base and Support Analytics

Developer: SAP SE

Website: https://www.sap.com/

5. Less Annoying CRM

Less Annoying provides CRM software for small businesses on a budget. However, you can easily add notes, files and tasks to each customer’s profile.

Main feature: Contact & Account Management, Lead Management, Desktop Integration, Customer Support Portal and Reporting.

Developer: Less Annoying

Website: https://www.lessannoyingcrm.com/

The best way to fully understand how to use CRM software to organize and grow your business is to use one. Try Qontak’s CRM and sales and marketing automation software for free in a 14-day free trial. Get started here.