27%
increase in overall sales revenue
The number one cloud-based Omnichannel software in Indonesia to improve your business growth
Qontak software is the official partner of the global #1 ranked WhatsApp Business API that accelerates your sales and customer service.
Transform business dynamics with CRM software: seamless operations, personalized engagement, and strategic foresight.
increase in overall sales revenue
increase in successful lead qualification
decrease in sales cycles length
Empower your sales team to be able to attain a comprehensive insight into their sales accomplishments, allowing speedier and more informed decision-making
Efficiently review historical client interactions, track account status, and handle client projects with a CRM designed for cultivating enduring relationships
Empower your marketing team with CRM software, facilitating streamlined communication, improved lead nurturing, and seamless collaboration
Utilize a unified platform to help increase all teams’ productivity. Integrate favorite tools into your workflows—ensuring better productivity
Enable end-to-end experience from marketing, sales, and support with CRM software by designing and deploying different use cases through a unified platform
CRM software is a tool that is designed to help your organization offer your customers a unique and seamless experience, as well as build better relationships by providing a complete picture of all customer interactions, keeping track of your sales, organizing and prioritizing your opportunities, and facilitating collaboration between various teams.
Our CRM software can also be used for marketing and sales activities to increase the ease of communications and thus build customer loyalty.
Businesses use CRM software for several reasons:
Addresses data silos by centralizing customer information, fostering seamless collaboration and eliminating duplicate efforts
Eliminate guesswork with our CRM’s data analytics, helping businesses make informed decisions by providing actionable insights
Tackle customer dissatisfaction with our CRM’s customer service capabilities, providing better issue resolution and fostering improved relationships
“With Qontak we can provide information quickly for incoming inquiries related to our programs.“
growth in class registrants
“Qontak chatbot really helps our team in answering common questions, it can reduce our fatigue in answering questions outside of operating hours. So that our service is always on 24/7.”
faster admin response time
“By using Qontak’s multiple WhatsApp agents, we can solve and help Selleri users if they have problems or questions, without the need to increase costs at manpower.”
increase on monthly active users
A CRM (Customer Relationship Management) system is a tool that helps businesses manage and improve their relationships with customers.
It collects, stores, manages, and analyzes customer information, tracks customer interactions and sales processes, and automates parts of the sales process.
It’s used to understand and manage your relationships with prospects, leads, and customers so you can grow revenue more efficiently.
A CRM works by gathering and storing data related to customers. This includes contact information, sales history, service records, and more. After collecting and analyzing this data, the CRM system provides insights about customers, automates crucial business processes, and builds better customer relationships.
It also allows tracking every interaction with the company and collects information about the customer.
The benefits of a CRM system include:
The purpose of implementing a CRM software are:
Various departments and roles use CRM software within a business, including sales, customer service, business development, recruiting, marketing, and more. It provides a better way to manage external interactions and relationships that drive success.
It enables these teams to store customer and prospect contact information, identify sales opportunities, record service issues, manage marketing campaigns, and make information about customer interactions available to relevant personnel.
When choosing a CRM tool for your business, consider the following:
To get created with CRM software, you can follow these steps:
You can try Qontak’s CRM and sales and marketing automation software for a 14-day free trial. Get started here.
Revolutionize your operations with CRM software – centralize data, boost collaboration, and drive growth through informed decisions