Mekari Qontak
Cutting edge chatbot technology

Enhance service and sales with leading chatbot technology

Delight customers using an artificial intelligence system that automatically responds to every customer interaction. Use Mekari Qontak’s chatbots to level-up sales and services without coding.

  • Free and easy chatbot implementation with no coding required
  • Implement 24-hour customer service
  • Save costs and earn more
  • Build trust and loyalty with users
  • Increase efficiency and productivity
qontak hero

More than 35,000+ businesses globally uses Mekari Qontak's chatbot technology

Benefits of our chatbot software

icon

Lead generation

Reach leads proactively using personalized chatbot greeting messages.

icon

Connect and create sales

Customize offers to recommend purchases relevant to customer needs.

icon

Simplify pipelines

Allow customers to easily purchase, book, or schedule meetings using our chatbot software.

icon

Optimized customer support

Consistent access to customer service across channels guarantee greater user satisfaction.

Engage with customers with our chatbot software

Drive business growth through better customer experience

Automated chatbot serves customers whenever needed

Automated chatbot serves customers whenever needed

  • Quickly respond from multiple channels: WhatsApp, Facebook, Instagram, Line, email, & more
  • Shorten resolution time of customer issues using visuals and our interactive chatbot software
  • Support your teams by helping them prioritise cases and personalise messages
Unsatisfied customers due to long and inadequate response times

Unsatisfied customers due to long and inadequate response times

  • Limited operating hours impede agents from providing quick and helpful responses
  • Prolonged problem-solving to customer issues create distress and mistrust
  • Impersonal template-based responses do not directly identify with real user problems

Never miss customer inquiries with our always-on chatbot

Automate repetitive and administrative processes

Increase customer service efficiency up to 80%

Increase your team's productivity without any hassle

  • Prioritise cases by providing automated chatbot responses to increase productivity
  • Automate messaging systems to send reminders, notifications, promotions and more
  • Create and customize chatbot software flows to build natural conversations with customers
Increase your team's productivity without any hassle

Chat is not distributed to agents efficiently and evenly

  • Agents are overwhelmed to manually answer every incoming customer message
  • Missed incoming customer messages due to too many overlapping messages
  • Manual message selections lead to human errors and missed chats
Chat is not distributed to agents efficiently and evenly

Personalise chatbot messages to solve customer problems more efficiently

Augment your team's performance and efficiency

Automate interactions for stronger customer loyalty

Serve customers better

Serve customers better

  • Create customized chatbot software flows to build natural conversations with customers
  • Increase efficiency of customer interactions by creating an intuitive chat menu that customers can choose from
  • Automate order and ticketing processes by sending product catalogues and initiating orders
Customer service disorientation

Customer service disorientation

  • Disorganised conversations experienced by agents with no centralised system creates more stress for customers
  • Repetitive queries create overwhelming work and low customer service productivity
  • Separated pipelines across several communication channels create hassle and inefficiency for agents to perform their best

Respond to all requests within seconds using Mekari Qontak's chatbot software

Frequently Asked Questions (FAQ)

What is a WhatsApp chatbot?

A chatbot software is a responsive robot powered by artificial intelligence (AI) on the WhatsApp Application. This chatbot AI is able to imitate human conversations in the form of text or voice messages.

Mekari Qontak is an official WhatsApp API partner that provides advanced technologies to suit your business needs. In addition to the chatbot software, chat channels are able to be integrated with other features such as call center applications, CRM software, and omnichannel systems in one dashboard.

Which is the best chatbot platform for WhatsApp?

1. Mekari Qontak

Mekari Qontak provides a comprehensive AI chatbot platform for WhatsApp integration. Mekari Qontak itself is an official WhatsApp API partner that offers advanced technologies for businesses.

Main features: Customizable conversation flows, auto reply, integration with other business systems (call center applications, CRM softwareomnichannel systems), analytics and reporting, multi-language support, and many more.

Developer: PT Qontak Tumbuh Makmur

Website: https://qontak.com/

Download Link: Android | iOS

2. ManyChat

ManyChat is a popular chatbot platform that supports integration with WhatsApp along with other messaging platforms. It offers a user-friendly interface for building and managing chatbots.

Main features: CRM integration, templates and automation tools, audience segmentation, broadcast messaging.

Developer: ManyChat, Inc.

Website: https://manychat.com/

3. Freshchat

Freshchat is a customer messaging platform that includes support for WhatsApp integration. It provides a unified inbox for managing conversations across multiple channels.

Main features: Omnichannel messaging, chat routing and assignment, chatbots and AI-powered suggestions, team collaboration, analytics and reporting.

Developer: Freshworks Inc.

Website: https://www.freshworks.com/

A WhatsApp chatbot works by using natural language processing and machine learning to understand and respond to messages sent by customers.

When a customer sends a message to the chatbot, the message is analyzed and processed to determine its intent and meaning. The chatbot then selects an appropriate response from a pre-determined set of responses and sends it back to the customer.

  • Pattern Matching: AI chatbot scans keywords and chooses responses with answers that best matches the keyword (based on a similar word pattern).
  • Decision-Making Tree: customers can easily choose their questions provided by the Chatbot App at the beginning of the conversation.
  • Natural Language: Bots can respond to customers, just like humans do.

First and foremost, chatbot allow companies to provide quicker and more efficient customer service.

They automate routine tasks, freeing up human workers for more complex tasks. With 24/7 availability, businesses can provide support to customers anytime, regardless of time zones.

  • Make customers feel valued by allowing them the opportunity to feel heard
  • Shortened response time to distressed customers can quickly ease tension
  • Good experiences increase chances of customer loyalty
  • Consistent positive communication increases sales and revenue
  • Improved workplace wellbeing by streamlining and prioritising agents
  • Better lead generation and data collection of interacting customers

To get a WhatsApp chatbot, you must partner with a chatbot platform or service provider offering WhatsApp integration, such as Mekari Qontak.

Mekari Qontak provides tools and resources to create and customize chatbots for WhatsApp. Then you can sign up for an account and access the chatbot development environment to create your chatbot on WhatsApp.

1. Sign up or log in to the Qontak Chat Panel
2. Plan the flow of the conversation
3. Submit the conversation flow

The cost to integrate the WhatsApp Chatbot starts from US$34. However, you will need to use the WhatsApp Business API in order to create a chatbot.

You can find out more information about WhatsApp Business pricing here.

1. Sign up and log in to the Mekari Qontak Chat Panel.
2. Access the broadcast messaging feature in the panel.
3. Create a new broadcast message and customize its content.
4. Select the target audience or segment for the broadcast.
5. Schedule the broadcast for a specific date and time or send it immediately.

WhatsApp WhatsApp Sales