Mekari Qontak
Mekari Qontak is an official partner of Instagram API

Turn users into loyal customers with Instagram API message automation

Reach and serve customers right within Instagram to meet them where they are.

  • Provide non-stop 24/7 customer service
  • Automated DM replies with our AI chatbot
  • Accelerate customer service and sales
  • Instagram integration multiple business platforms

More than 35,000+ businesses globally use Mekari Qontak's Instagram API

Challenges faced without Instagram Messenger API


Message overload

Too many irrelevant and similar customer inquiries which are difficult to answer one by one


Inflexible access

Instagram DMs can only be accessed via the Instagram app


Ignored messages

Long waiting times for all messages and inefficient problem resolution due to message backlog


Lost of potential sales

Overlooked messages and forgotten prospects lead to lost sales opportunities

Instagram API builds customer loyalty and satisfaction

Use the Instagram API to create the best customer experience possible

Improve sales and productivity

Improve sales and productivity

  • Accelerate the sales process by enabling auto-reply for Instagram API direct messages
  • Improve productivity and avoid repetitive work by automation and categorization of DMs
  • Strengthen customer loyalty and satisfaction by understanding customer interaction history
Slow turnover of sales

Slow turnover of sales

  • Slow sales process as transactions are only possible during business hours
  • Low productivity caused by manual and repetitive responses to each customer
  • Disappointed customers following the slow replies

Grow sales with conversational and interactive commerce

Improve customer service efficiency by 80%

Organize and manage all customer requests easily in just one app

Serve customers whenever needed

  • Serve customers 24/7 by automatically replying to direct messages and comments
  • Increase productivity using one platform with multiple communication channels
  • Simplify customer service processes with automatic reminders
Serve customers whenever needed

Lack of customers satisfaction

  • Long response times due to limited agent operating hours
  • Unproductive agents due to repeating actions on answering customers' queries and comments
  • Frustrated customers send many messages to gain attention from agents
Lack of customers satisfaction

Build better customer relationships on social media

Boost team productivity with the Instagram API

Easier for teams to collaborate and serve customers without switching platforms

Easily monitor the entire team's performance

Easily monitor the entire team's performance

  • Track all business activities through one comprehensive dashboard
  • Improve collaboration between teams when completing tasks or customer requests
  • Complete repetitive tasks automatically to allocate more time on more important tasks
Uneven chat assignment to team members

Uneven chat assignment to team members

  • All tasks are done manually, repetitively, and with the risk of human error.
  • Incoherence and time-consuming to collaborate by switching apps.
  • Difficulty in monitoring team progress and employee performance.

Empower your customer support now

Frequently Asked Questions (FAQ)

What is an Instagram API?

Instagram API allows you to connect your app to Instagram’s features and functionalities.

API Instagram is a digital tool designed to help businesses interact with their customers more efficiently. Integration with a sales software such as a CRM will streamline well-recorded customer data.

What is the best Instagram API software?

1. Mekari Qontak

Mekari Qontak is one of Instagram’s official partners that can help your online store get the Instagram API. Mekari Qontak allows you to get various Instagram tools that will be very useful for your Instagram shop.

Main Features: multiple agents or multiple users, multichannel chat system; CRM sales & customer service, comprehensive reports & analysis, chatbot system & conversation flow, advanced agent routing system; etc.

Developer: PT Qontak Tumbuh Makmur


Download Link: Android | iOS

2. BingBangram

BingBangram is a tool used to automate Instagram activity. It offers many services, one of which is automatic Instagram DMs.

Main features: 100 free DM Templates, Free sales script, and Flexible Distribution List.

Developer: BingBaram


3. Stim Social

Stim Social is an application to get Instagram followers that also works on the TikTok application.

Main feature: Reports and analysis for users, Insights about customers, and IG bot to automate messages via DM.

Developer: Sunny Florida Boat Company LCC


4. Insta-Stories uses the Instagram API to pull Stories from public Instagram accounts. You can browse anonymously without needing to sign in.

Main features: share photos and videos that disappear from your profile, feed and messages after 24 hours, and story highlights.

Developer: Insta-Stories


5. Ingramer

Ingramer lets you fully manage your Instagram account, even via PC and Mac! Ingramer implements artificial intelligence technology applied to IG bots.

Main features: audience segmentation; text, photo, and video formats available; DM for all new followers; custom lists for precise targeting; a welcome message; and instant reply.

Developer: Inflact


As of my knowledge cutoff in September 2021, the Instagram API provides developers access to various features and data to build applications or integrate Instagram functionality into existing systems.

It allows developers to retrieve public media, search for Instagram users, access user profile information, manage comments and likes, and retrieve basic engagement metrics.

However, please note that Instagram frequently updates its API and features, so it’s important to refer to the official Instagram API documentation for the most up-to-date information.

Following are the advantages and advantages of using the Instagram Messenger API:

  • Can serve customers 24 hours non-stop with an Instagram chat bot that is able to provide automatic responses in seconds
  • Improve customer experience by sending autoresponder bot Instagram direct messages according to frequently asked questions or requests from customers
  • Guaranteed security with an end-to-end encryption system ensures that all conversations can only be accessed by interacting businesses and customers
  • Flexible integration with omnichannel that can serve customers move seamlessly between channels such as WhatsApp business API, Facebook, Telegram, Line, Email, and others
  • Personalize customer messages that can be used as insights to better understand customers
  • Integration with the CRM system so that it automatically saves databases and DM conversation history with customers
  • Save money compared to having to hire multiple teams to do sales reports and analysis on the Instagram shop and conversations
  • Make it easy for customers to shop directly from the Instagram shop platform

The Instagram messenger API was launched with the aim of helping businesses improve customer satisfaction and experience. This is based on the results of Facebook and BCG research which state that 91% of respondents admit to using Facebook products, such as Instagram and WhatsApp. Where most of them like to talk via chat applications. Another feature of the IG API is integration with other applications ensuring businesses will not miss any conversations with customers. Because all business channels such as Instagram, WhatsApp and others are connected to each other.

No, it can’t. The API Instagram was created specifically for companies or businesses that use Instagram as a medium to communicate with their customers. Therefore, the account registered for the Instagram API is also an Instagram Business account (Professional Account).

  1. Open the Instagram developer page.
  2. Click on “Register Your Account.”
  3. Fill out the form and press the Register button.
  4. Contact the client’s manager.
  5. Click on “Manage” in your application block.
  6. Copy and save your credentials: client ID and client secret.

To access the Instagram API, you must create a developer account and register an application with Instagram. Once approved, you will receive an API key and access tokens, which are used to authenticate your requests to the API.

The exact process may have changed or been updated since my knowledge cut off, so it’s recommended to refer to the official Instagram API documentation for the latest instructions and requirements.

Here’s a step-by-step guide to obtaining Instagram API:

  1. Create an Instagram Developer Account
  2. Generate an Access Token
  3. Join the Official Instagram API Business Partner

There are various fees for the Instagram API. Usually, the price is divided into several packages that are tailored to the needs of the company.

For example, Mekari Qontak offers affordable Instagram API prices with four package options (Starters, Pro, Business and Enterprise. Prices for Starters packages start at IDR 749,000.

Learn about Instagram API fees here.

Yes, you can. You can upgrade to Instagram API by these steps:

  • Connect Instagram with the company’s internal applications to get complete and comprehensive information.
  • Streamline the Workflow with automation systems such as ‘quick reply’, as well as distribute DM messages fairly to the agents on duty.
  • Improve customer experience through a personalized approach in every message sent, and reply to DM messages

Steps to get the Instagram API as follows are

  1. Make sure you have access as an Admin Role on your business Facebook Page;
  2. Switch to an Instagram Business account (Professional Account);
  3. Connect a Facebook Page with your Instagram Business account;
  4. Register your Instagram Business account with an Official Instagram API Partner in Indonesia;
  5. An Authorized Partner will Set up Instagram API for your business;
  6. The Instagram API is ready to use and works with other business apps.
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