Turn users into loyal customers with Instagram API message automation

As of my knowledge cutoff in September 2021, the Instagram API provides developers access to various features and data to build applications or integrate Instagram functionality into existing systems.

It allows developers to retrieve public media, search for Instagram users, access user profile information, manage comments and likes, and retrieve basic engagement metrics.

However, please note that Instagram frequently updates its API and features, so it’s important to refer to the official Instagram API documentation for the most up-to-date information.

Following are the advantages and advantages of using the Instagram Messenger API:

• Can serve customers 24 hours non-stop with an Instagram chat bot that is able to provide automatic responses in seconds
• Improve customer experience by sending autoresponder bot Instagram direct messages according to frequently asked questions or requests from customers
• Guaranteed security with an end-to-end encryption system ensures that all conversations can only be accessed by interacting businesses and customers
• Flexible integration with omnichannel that can serve customers move seamlessly between channels such as WhatsApp business API, Facebook, Telegram, Line, Email, and others
• Personalize customer messages that can be used as insights to better understand customers
• Integration with the CRM system so that it automatically saves databases and DM conversation history with customers
• Save money compared to having to hire multiple teams to do sales reports and analysis on the Instagram shop and conversations
• Make it easy for customers to shop directly from the Instagram shop platform

The Instagram messenger API was launched with the aim of helping businesses improve customer satisfaction and experience. This is based on the results of Facebook and BCG research which state that 91% of respondents admit to using Facebook products, such as Instagram and WhatsApp. Where most of them like to talk via chat applications. Another feature of the IG API is integration with other applications ensuring businesses will not miss any conversations with customers. Because all business channels such as Instagram, WhatsApp and others are connected to each other.

No, it can’t. The API Instagram was created specifically for companies or businesses that use Instagram as a medium to communicate with their customers. Therefore, the account registered for the Instagram API is also an Instagram Business account (Professional Account).

1. Open the Instagram developer page.
2. Click on “Register Your Account.”
3. Fill out the form and press the Register button.
4. Contact the client’s manager.
5. Click on “Manage” in your application block.
6. Copy and save your credentials: client ID and client secret.

To access the Instagram API, you must create a developer account and register an application with Instagram. Once approved, you will receive an API key and access tokens, which are used to authenticate your requests to the API.

The exact process may have changed or been updated since my knowledge cut off, so it’s recommended to refer to the official Instagram API documentation for the latest instructions and requirements.

Here’s a step-by-step guide to obtaining Instagram API:

1. Create an Instagram Developer Account
2. Generate an Access Token
3. Join the Official Instagram API Business Partner

There are various fees for the Instagram API. Usually, the price is divided into several packages that are tailored to the needs of the company.

For example, Mekari Qontak offers affordable Instagram API prices with four package options (Starters, Pro, Business and Enterprise. Prices for Starters packages start at IDR 749,000.

Learn about Instagram API fees here.

Yes, you can. You can upgrade to Instagram API by these steps:

• Connect Instagram with the company’s internal applications to get complete and comprehensive information.
• Streamline the Workflow with automation systems such as ‘quick reply’, as well as distribute DM messages fairly to the agents on duty.
• Improve customer experience through a personalized approach in every message sent, and reply to DM messages

Steps to get the Instagram API as follows are

1. Make sure you have access as an Admin Role on your business Facebook Page;
2. Switch to an Instagram Business account (Professional Account);
3. Connect a Facebook Page with your Instagram Business account;
4. Register your Instagram Business account with an Official Instagram API Partner in Indonesia;
5. An Authorized Partner will Set up Instagram API for your business;
6. The Instagram API is ready to use and works with other business apps.