Mekari Qontak

Call Center

Mekari Qontak

Automatic Call Distribution (ACD): What It Is and How It Works

When calling customer service, are you tired of long wait times and being transferred to multiple agents? Automatic Call Distribution… Read more

Mekari Qontak

What is Interactive Voice Response (IVR) and How Does it Work?

Have you ever called a business and heard a pre-recorded message asking you to press a number for more information?… Read more

Mekari Qontak

The 10 Best Call Center Software for Business 2023

Efficient communication is the foundation of a successful business, and call center software plays a crucial role in enabling organizations… Read more

Mekari Qontak

Understanding What is IP PBX and How it Works

The world of business communication is constantly evolving, and traditional PBX systems can’t keep up. That’s where IP PBX comes… Read more


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